CUSTOMER LOYALTY:
Easy Ways To Earn It...Easy Ways To Lose It!
A "positive, practical, painless" workshop sponsored by
Columbia County Chamber of Commerce
Presented by training specialist, author and motivational speaker, Jerry Posner
Thursday, July 14, 2011
9:30 am to 12:30 pm
at the Chamber Office, 1 North Front Street, Hudson, NY
The cost is $49 for Chamber Members; $89 for non-members.
Contact the Chamber at 828-4417 for more information or to make reservations.
Powerful tools, techniques and strategies to help you develop authentic, long-lasting relationships with customers, clients and community.
This workshop provides a "customer service tune-up" and valuable reminders for a competitive edge in all sectors of the business community - Account Executives, Hotel Workers, Sales Professionals, Receptionists, Cashiers, Bankers, Telemarketers, Consultants, Service Agents, Artists, Health Care Providers, Realtors ®, Waiters, Waitresses, Business Owners, Managers ... ANYONE who wants more repeat business & referrals.
A note from Jerry --
Without loyal customers, fans, and allies, we could be out of business! Or at least, we'd need to spend a lot more time, money and effort to promote, market and advertise our business -- which, if we're not making positive emotional connections with our customers, might be wasted effort anyway!
Unless you hate your job and you're inclined to pessimism ... you'll enjoy this workshop! You'll get some proven, practical ideas that you can use right away to provide "absolutely outrageous customer service" and exceed your customers' expectations. You'll also learn some easy-to-apply techniques to help you successfully manage moods and stress, as you serve your customers, clients and community.
Topics Include:
• Ways to create positive emotional connections and nurture a loyal fan base
• The Butterfly Effect - one customer can make all the difference!
• Practicing the Practical Power of Appreciation
• You're not an order taker ... you're an experience maker!
• Evaluating feedback without becoming defensive.
• Staying in touch - notes, phone calls, social networking.
• Cliché as it is, kindness is still the key!
• Providing the unexpected delight.
• Setting and keeping realistic goals for improvement.
Your Instructor:
Jerry Posner is a training specialist, lecturer, motivational entertainer and author of “Attention Late Bloomers: You're Right On Time!”
He's presented customer service and professional development programs for a wide variety of clients, including: G.E. Plastics, Berkshire Life Insurance, Smith Barney, Merrill Lynch, Brunswick Corp., Aubuchon Hardware, County Ambulance, Distinctive Hospitality Group, Tio Juan's Margaritas Restaurants, National Endowment for the Arts, and the Federal Deposit Insurance Corporation.
In addition, he's acted as a designated trainer for Crowne Plaza Hotels and, since 1993, has presented more than 900 motivational lectures and seminars for guests at Canyon Ranch Spa and Resort in Lenox, Massachusetts.
Raised in Northern New Jersey, he attended Emerson College in Boston, graduating magna cum laude with a degree in mass communications. He lives in Sheffield, Massachusetts, with his wife Lynne and two great dogs.
1 North Front Street Hudson, NY 12534 • Phone 518.828.4417 • Fax 518.822.9539
www.columbiachamber-ny.com |
